Refund & Return Policy

At Corvenia, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 to 14 days after receiving your order.

To be eligible for a return, the item must:

• be unused and unworn
• be in its original condition
• include original packaging and tags
• not be damaged by misuse

2. Non-Returnable Items

Certain items cannot be returned, including:

• personalized or custom products
• final sale or clearance items
• gift cards (if applicable)

3. Return Process

To request a return:

1. Contact our support team by email.
2. Provide your order number and reason for the return.
3. Follow the return instructions provided by our team.

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• refunds will be issued to the original payment method
• processing times may vary depending on your payment provider

5. Shipping Costs

• Original shipping costs are generally non-refundable.
• Customers may be responsible for return shipping fees unless the item arrived damaged or incorrect.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the product and packaging.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

8. Late or Missing Refunds

If you have not received your refund:

• check your bank account again
• contact your payment provider
• contact your bank, as processing times may vary

9. Contact Us

For return or refund assistance:

Email: contact@corvenia.com